Return Policy

 Everly + Oak Boutique Return Policy:

Everly + Oak is NOT responsible for delays with USPS shipping or lost, damaged, or marked delivered items. We do ALWAYS carry up to $100 worth of insurance on ANY package sent, so if you receive a damaged package please reach out to customer care and then file a claim with the carrier by googling USPS Claims Support. We are not responsible for any delays caused by our mail carriers and will not refund shipping charges if USPS does not meet their guaranteed shipping times. Please contact them directly if your items are not delivered on time. 

Everly + Oak will gladly accept returns of fully priced, unworn, unwashed, undamaged, unaltered, or defective merchandise for a store credit within 14 days from the date your order is delivered. 

  • Items must be returned unworn and unwashed in addition to being smoke, deodorant, make-up and damage free. Items that do not meet these requirements will be subject to denial. 

Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items

  • Jewelry
  • Hair Accessories 
  • Hand bags
  • Belts
  • Hats
  • Items on sale

The cost of return shipping is free for any number of items. You can place multiple return orders into one package to return. 

You have 14 days from the date the return label is sent to ship back your items. Items sent after this time period will NOT be eligible for a refund. 

  • Shoe boxes must be encased in original box and packaging for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return. 
  • All returns need to be returned in original condition, with tags, buttoned up and folded appropriately. If these guidelines are not followed, an $8 restocking fee will be deducted from your refund.

Defective Items

If you have received a defective item, please contact customer care, everlyandoak@yahoo.com, within 3 DAYS to inform us of the issue. If we are not notified within 3 days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects.

How Long will it take to process a return? 

Please allow 5-10 business days once your return reaches our PO Box to be processed. You will then receive an email confirmation.